Operational status for TrialBridge.
This page shows the components a coordinator workspace depends on. We do not publish unverified uptime metrics or fabricate incident history. When an incident affects a customer site, it is posted here and in the in-app notification rail.
Site Brief, Candidate Pipeline, Eligibility Desk, Visit Calendar.
Study folders, candidate records, audit history, protocol files.
Sign-in, password reset, invitations, role checks.
Cited answers from uploaded protocols.
Account, invitation, reminder, and approved messaging.
We have not posted any incidents to this page. We do not seed this section with synthetic incidents to appear "battle-tested." Real incidents will be published here with a timestamp, scope, mitigation, and follow-up.
Planned maintenance is announced in advance through the in-app notification rail and to site administrators. We do not run maintenance during a site's active enrollment hours when avoidable.
How to report a problem
If your site is seeing degraded behavior, open Support and file a ticket with the affected study and timestamps. Site administrators receive a written follow-up for any incident scoped to their site.