Return & Refund Policy

1. Scope

Refunds, cancellations, and service credits are governed by the applicable order form or subscription agreement. Contact billing or support for account-specific requests.

This page does not create refund, cancellation, or credit rights on its own. Where this page and your executed agreement differ, that agreement controls.

2. Data access after cancellation

Export and access arrangements following cancellation are described in your agreement. On termination we provide a reasonable export window for your content unless we are legally prohibited from doing so, as stated in the Terms of Service.

3. Billing errors

If you believe a charge is in error, contact support@trialbridge.co before initiating a chargeback. Include your workspace ID and the invoice number so we can review the charge against your agreement.

4. How to raise a request

1. Email support@trialbridge.co from the address tied to your workspace.
2. Include your workspace ID, the invoice number, and a short description of the request.
3. We review the request against the applicable order form or subscription agreement and respond.

5. Changes to this policy

We may update this page. Material changes will be announced in the workspace and here. The “Last updated” date reflects the most recent revision.